Frequently Asked Questions
Can I Create ..? With easyGen -
What Can I Create With easyGen?
-
Can I Create A Website That can be updated without any special software
-
Can I create web sites for other people
-
Can I Create a search website, like a property search or product search
-
can I expand an existing PHP or ASP website with easyGen
-
Can I create a shop/store or cart with easyGen
-
Can I create a shop or store without the cart wizard
-
Can I Create a members site or secure login pages
-
Can I create page templates in easyGen
-
Can I play music files or video files
-
Can I use DreamWeaver MX or FrontPage with easyGen
Databases and database problems and errors -
Database connection error. Could not initiate communication with the server
-
My remote SQL Server or MySQL database server does not allow remote connections can I still use easyGen?
-
I don't have a database, can I still use easyGen
-
Does easyGen create the database
-
How do I set up a database
-
I don't have a database set up yet, can I still test easyGen
-
I want to use MySQL on my computer, how do I install it
-
I'm having problems connecting to my MySQL or SQL server database
-
Databases in general and overview
Windows 7 and Vista -
How to install easyGen under Windows 7 and Vista
-
Always run easyGen as administrator
-
How to Run as Administrator and in XP Compatability mode
-
It says it needs .NET 1.1 Framework
-
easyGen updater keeps failing.
-
When I close easyGen I appear to lose the registration
MySQL -
Connection failed. database returned error
-
When trying to connect to MySQL using the Data Source Manager I get a message stating that the connection was refused
-
Database connection error. I have checked that my host allows remote connections but I still cannot connect!
-
How do I install MySQL on my computer / PC
-
How do I set up MySQL on my internet server
-
Connecting to a MySQL database
Payment Options and Currency -
Can I pay In My Local Currency
-
How Safe Is Your Payment Server
Installing -
I have downloaded the set up file but easyGen will not install
-
What are the requirements to run easyGen?
-
Why do I need the .NET framework and What is it?
-
I have purchased easyGen on CD and am having problems
Access -
The .net Data OLE DB Provider (System.Data.Ole.DB) requires MS Access components (MDAC) version 2.6 or later
-
Data connection error: Cannot start your application. The workgroup information file is missing or opened exclusively by another user.
-
I get the following error when I run my ASP script:
Microsoft JET Database Engine (0x80004005) Operation must use an updateable query. -
How do I set up an Access database
Registering -
I purchased easyGen on CD (boxed) and am having problems
-
when I try to register my copy it says there is no internet connection
-
When I click the Register button nothing happens!
-
How do I register my copy of easyGen
-
I can't see the start page
-
Why do I need to register easyGen
Connecting to a database -
How Do I Connect To My Database
-
The database connection wizard asks me for "server" what does this mean
-
Connecting to a MySQL database on My PC
Upgrading easyGen -
The updater fails to download updates or just hangs
-
How do I upgrade to the latest version of easyGen or re-install easyGen
-
The updater finds updates but they don't install!
-
The updater has given an error
-
What happens if I find a bug
using web pages and Databases on the Internet -
How do I use PHP or ASP pages
-
What is an online database and how to I get one
Using easyGen -
Does easyGen update my Database?
-
If I add a new field to a page that is not in the database, will easygen update that?
-
How do I connect to my database?
-
Do I need a database to use easyGen?
-
Can you import HTML pages in to easyGen and modify them?
-
How big can my project be?
-
How do I start a new project or change a project settings
-
I don't have a database, can I still use easyGen
-
I don't have a database set up yet, can I still test easyGen
Programming Languages ASP and PHP -
About ASP and PHP
-
How do I get a website that will run ASP or PHP
-
Can I run ASP and PHP on my PC
General -
My server dosn't support ASP/PHP can I still use easyGen?
-
Lost layout of easyGen, can't find action builder, properties inspector, project explorer. Reset easyGen layout
User Manual -
Is there a user manual for easyGen
-
Is there any training for easyGen
License issues, licensing and moving your license -
What does the easyGen user license allow ?
-
What happens if I have 2 or more computers
-
What do I do if I need to format or change my hard drive or change, upgrade motherboard or components or re-install windows
-
What do I do if I get a new computer?
-
Un-registering my license
-
My License has become invalid
-
What Happens if I fail to un-register my license and need it re-setting
-
Do you offer licensing deals for multi-users
-
Can I transfer my license to another person or company?
error 12014 -
I keep getting error 12014 when trying to download the easygen updates
Plug-ins -
How do I get the plug-in
-
The Plug-in Gives an error or won't install
Trouble Shooting -
Any Problem
-
If you purchased easyGen on CD or a boxed copy
-
The automatic updater has stalled or will not work
-
The links to existing projects and creating new projects on the start page don't work since I upgraded to IE 7.
-
Can not register easygen or access webpages via easyGen
-
There is no start page or the start page is blank
-
When I try to open a project or new project I get about:blank#xxxxxxxxxx
-
I can not open a project or see pages in a project
-
I get a WMI error each time I start easyGen (XP users only)!
-
Whenever I click a link on the start page I get a message saying I am not connected to the internet!
-
My layout has changed or I have lost some windows
-
I can not connect to a database
-
How do I make a database
-
Performance counters not enabled
Student and Teachers - education licenses -
Do you offer special prices for students and teachers
Can I Create ..? With easyGen -
What Can I Create With easyGen?
The answer is almost anything, in fact we don't know of anything you wouldn't be able to create with easyGen. If you want a website that connects and interacts with a database then easyGen can build it. Below are some common asked questions but obviously easyGen is nowhere near limited to the below. The creative possibilities of you and easyGen are almost limitless.
see the easyGen online Training videos
[Back to top] -
Can I Create A Website That can be updated without any special software
Yes. You can create a totally dynamic website with easyGen so anyone can
update it without the need for any special software, all they will need is an
internet connection and standard web browser. See http://www.easygen.com/resources/dynamic_web_site/
Also see the easyGen online Training videos
[Back to top] -
Can I create web sites for other people
Yes, the easyGen standard license allows you to create as many web sites or web applications such as shops, e-commerce, data management and so on, as you wish.
There is also no limit on the size of the web application you can create.
[Back to top] -
Can I Create a search website, like a property search or product search
Yes you can create a search and display website for any product or service .
See http://www.easygen.com/resources/search/
[Back to top] -
can I expand an existing PHP or ASP website with easyGen
Yes you can, you can add new pages, reports or data entry pages and new database tables to an existing PHP or ASP web site. However, you can not import PHP or ASP pages and expand on them but you can import HTML pages and add dynamic functions.
[Back to top] -
Can I create a shop/store or cart with easyGen
Yes you can create a shop, store and cart with easyGen that will connect to
any online payment service . See http://www.easygen.com/demo-shop/
[Back to top] -
Can I create a shop or store without the cart wizard
Yes you can create a shop or store without the cart wizard. See http://www.easygen.com/demo-shop/about.html
[Back to top] -
Can I Create a members site or secure login pages
Yes, most items associated to a members site are fully automated within
easyGen Click
Here top see a walk through and demo
[Back to top] -
Can I create page templates in easyGen
Yes, you can import a template and then save that as a template for new pages or design a page and save that as a template. You can have as many template designs as you like. See the easyGen user manual for more information
[Back to top] -
Can I play music files or video files
Yes, you can play different types of music files and video files including flash but you will need to purchase and install the media module from Plug-Ins
See http://www.easygen.com/demo_musicbox/
for a demo
[Back to top] -
Can I use DreamWeaver MX or FrontPage with easyGen
Yes you can, you can plug any HTML editor in to easyGen and use it as an external editor or you can import easyGen created pages in to script aware editors and make further modifications should you need to (should only be undertaken by programmers).
See the easyGen user manual for more information
[Back to top]
Databases and database problems and errors -
Database connection error. Could not initiate communication with the server
This error is caused when you do not have permission to access the database from outside the server hosting the database or the database does not accept remote connections. Contact your hosting company and ask them to allow remote connections to your database
[Back to top] -
My remote SQL Server or MySQL database server does not allow remote connections can I still use easyGen?
YES, but if you need a database you will need to use Access, if you need to use MySQL or SQL server easyGen must be able to connect to the remote database server in order to upload the database fields required by your project. Database server hosts occasionally prevent remote access for security reasons, ask your host to allow access from your machine for a limited period of time while you export your easyGen project or use a different database server host that does allow remote connections or use an Access database
[Back to top] -
I don't have a database, can I still use easyGen
Yes, easyGen will create an Access database that you can use for your project. See Set Up your Data connection
[Back to top] -
Does easyGen create the database
easyGen will create an Access database see http://www.easygen.com/faq/index.php?p=default&cat=1#a60
A SQL database is something that is installed on a server or computer, the
computer administrator or service provider will create you a database for you to
use within the database software. a new database is an empty shell and contains
no information, easyGen will then build the database structure for you and the
web pages so you can add information to the database
[Back to top] -
How do I set up a database
There are several types of databases people will use for web applications.
The most popular is MySQL. All SQL databases work in a similar way, as they are
set up on a server. This can be a web server, network server or even your own
PC.
If you are wanting to connect your web pages to a database so people can
access it via the internet you will need to have your database online. Typically
this would be a SQL type database but for small application you could use
Access.
For a SQL database your service provider will set this up for you and provide
your with detail of how to connect. If you want to use an Access database you
will need a to be hosted on a NT server and create your web pages in ASP. Ask
your service provider to create you a folder called db where you can store your
database and ask them to give it read/write privileges. NOTE: An online
Access database is also less secure than a SQL database.
By far the easiest way to set up an online database is to use a service
provider like ourselves. We will set up a PHP website and a MySQL database,
ready for you to use with easyGen. See www.easygen.com/hosting
for more information
[Back to top] -
I don't have a database set up yet, can I still test easyGen
Yes, easyGen will create an Access database that you can use to create your project. Set Up your Data connection or you can try our MySQL test database, see http://www.easygen.com/help/test_db/
[Back to top] -
I want to use MySQL on my computer, how do I install it
NOTE: to use a local MySQL database you must be running one of the following operating systems with IIS installed
- Windows XP PRO (will not work with Windows XP Home Edition)
To install the MySQL database on your PC you will need to first download
MySQL from http://dev.mysql.com/get/Downloads/MySQL-4.1/mysql-4.1.7-win.zip/from/pick
Then see the install instructions http://dev.mysql.com/doc/mysql/en/Windows_start_command_line.html
You may also find this admin program useful to help you configure and use the
MySQL database. http://dev.mysql.com/get/Downloads/MySQLAdministrationSuite/mysql-administrator-1.0.17-win.msi/from/pick
NOTE: If you want to run PHP or ASP files on your computer you will
need to be using Windows XP PRO, 2000 or NT and have IIS installed.
Also see http://www.easygen.com/faq/index.php?p=default&cat=11
[Back to top] -
I'm having problems connecting to my MySQL or SQL server database
Use our test database and see if you can connect to that http://www.easygen.com/help/test_db/ if you can you need to check the settings to your other database and make sure you have remote privileges, your database administrator will be able to help you. If you can't connect to our test database you have a connection problem with your computer, maybe you are behind a firewall or proxy server or maybe your internet connection is down.
Also see http://www.easygen.com/faq/index.php?p=default&cat=11
[Back to top] -
Databases in general and overview
Databases
A database is a software application or enviroment that is designed to store information.
Over the years databases have evolved from nothing more than a text file to very
powerful storage tools. There are many different types of databases and all have
there own unique good and bad points. For online web application the most
popular type of database is called a SQL (see-quill). Microsoft’s SQLserver
and Oracle are the 2 favored by corporates but these are very expensive and in
most cases have far more features than the user requires.
SQL
The most popular SQL database is called MySQL, it doesn’t have all the
advanced features found in Oracle and SQLserver but it is more than powerful
enough to suit most users needs and it’s free. However if you are wanting to
use a MySQL database hosted on a web server you will need to pay for the hosting
of the database.
For people who have little or no computer skills we would advise they use a
hosted database solution, mainly because the hosting company will set up your
database for you and then just tell you how to connect to your database (server
– username – password – database name) and this is the only bit of
information easyGen needs to start building your database. You can set up a PHP
web site and MySQL database at http://www.easygen.com/hosting/
NOTE: A SQL database is a software environment
that has to be installed on a server. You can't just create a database of your
choice, the software (MySQL, SQLserver, Oracle, etc) needs to be installed on
the server you are going to use. If you don't have a host that offers a SQL
database or don't want to pay for a SQL database to be hosted, use the Access
database that comes with easyGen.
Access
You can also use the Access database that comes with easyGen, this can be
found in your easyGen folder under access db, (C:/Program
Files/Symbiant/easyGen 2/access db).
Access is a Microsoft software package but you can build and store
information in an Access database without the need to buy or use the Access
program. Access can only be used with ASP and is ideal for low user sites.
However it’s not as robust as a SQL database and also not as secure. An
experienced hacker could easily tap in to an online Access database. But if your
not storing sensitive data and don’t expect more than 10 people trying to
access the database at the same time it is a good low cost choice. Also if you
want to create your own application, such as on a PC or Intranet, this again is
a good choice.
Using an Access database is the same as any other database except you are working with a file rather than a server. If you have a copy of Access you can simply create a new Access mdb file to link your project to, if you don't we supply a blank access database file you can use. However, there is an important differance to remember when exporting projects that use an Access database. Because the Access database is a file, it needs to be exported with your project, easyGen will manage all this for you and export the database to your designated web server or folder in a directory called ds. All you need to do is set the permission of this directory to allow full read and write privilages for internet guest users (IUSER), so Windows knows to allow data entered on your web site to update the database. For instructions on how to do this, see http://www.easygen.com/faq/index.php?p=default&cat=10#a34.
Experienced computer users can set up SQL databases on their own PC or
server, such users can find instruction on how to do this from the provider of
the database they wish to use. See page 18 of the user manual, Using Your Own
PC to run ASP or PHP pages, for more on that topic.
As a general rule the following databases use these programming languages
with easyGen.
Access – ASP
SQLserver – ASP
MySQL – PHP or
(ASP
with ODBC module)
Oracle – ASP
OLE or ODBC databases – ASP
We will be bringing out new database connectors for
both ASP and PHP over the next few months. But as a rule for PHP use MySQL and
for all other databases use ASP.
[Back to top]
Windows 7 and Vista -
How to install easyGen under Windows 7 and Vista
If you are using Windows Vista or Windows 7, the easiest way to install easyGen and register it is to temporarily disable UAC (please search for “disable UAC” in your favourite search engine if you are unsure how to do this).
Once UAC has been disabled, install easyGen following the standard easyGen installation instructions.
Start easyGen and click the register icon, complete and send the registration form.
When the confirmation screen appears, DO NOT CLICK ANYTHING ON THIS PAGE until a dialogue appears asking if you want to check for updates to your copy of easyGen, click OK to check for updates.
Your copy of easyGen is now installed and registered, you can now set your UAC settings back to how they were.
[Back to top] -
Always run easyGen as administrator
you must always run easyGen as an Administrator, this means right clicking the easyGen shortcut and selecting Properties > compatibility Tab > "Always Run as Administrator".
[Back to top] -
How to Run as Administrator and in XP Compatability mode
When installing easyGen you need to run the install with Administrator privileges and in XP mode. To do this:
1. right click on the easygen_Setup.msi file.
2.select Properties from the menu
3. click on the compatibility tab
4. Check the box for running in compatibility mode for XP with SP3
5. Check the box for running as an administrator
6. click OK to save the changes and then run the set up file and install easyGen.
[Back to top] -
It says it needs .NET 1.1 Framework
Even though Windows 7 and Vista have .NET 3.5, easyGen needs the .NET 1.1 to be installed. You may already have this installed on your computer, if you get the error asking for .NET 1.1 framework then go to google or Bing search for .NET framework 1.1 and install from the Microsoft web site. NOTE: this may require you to uninstall 3.5 and re-install after 1.1 has been installed.
[Back to top] -
easyGen updater keeps failing.
the Updater need to be run with Administrator privileges. Go to Start find the easygen updater shortcut and set it to run as Administrator, right click choose properties and select the correct privileges.
[Back to top] -
When I close easyGen I appear to lose the registration
When registering easyGen make sure easyGen is running with full administration privileges and you must wait for the update dialogue "easygen will ask you if you want to update easygen" which appears after the confirmation page.
[Back to top]
MySQL -
Connection failed. database returned error
Generally there are 3 main possible problems users have with databases,
1 A poorly configured DNS server which is the most likely cause of a
connection failed, you can fix this by using the IP address of the server that
hosts your database.
2 You are not using the correct connection details or the user you are
trying to access with does not have the required permissions.
3 Your MySQL databases does not have remote access.
To resolve the above please contact the company who hosts your MySQL database
and ask them what the problem is and how to resolve it.
As a test you can connect to our demo MySQL database and if you can connect
to that you will have proof the problem is with your current host. http://www.easygen.com/help/test_db/
If your current host is unable to offer you a suitable MySQL connection or is
unable to rectify your problem we suggest finding a new service provider, see http://www.easygen.com/hosting/
[Back to top] -
When trying to connect to MySQL using the Data Source Manager I get a message stating that the connection was refused
If you are having problems connecting to your database with the Data Source Manager first make sure the user details you are using have full permissions (Modify, Update) and have remote access which is % in the host settings for that user and database.
COMMON PROBLEMS and Errors:-
- If it says 'No such host known' it is likely the server name is incorrect (try connecting via the IP address)
- If it says 'could not initiate communication with the server' it is likely the user details are incorrect.
- If it says 'Access denied .....' you either don't have permission to access the database or the database name is wrong.
LAN or Network
If you are trying to connect to a MySQL database over a LAN, you might need to check the MySQL web site to see if there are any special connection details you require (i.e you must use the IP address, computer name, 'localhost', etc.)
[Back to top] -
Database connection error. I have checked that my host allows remote connections but I still cannot connect!
When using a MySQL database quite often your host has to add your IP address to a list of IP addresses that MySQL will allow to connect to it. You may need to ask your host to add your IP address to this list or allow you to connect from any IP "%" (They need to enter a percent sign as your IP). You should also be aware that some ISP's use proxy servers so your IP address may not be the same each time you connect to the internet, if this is the case you will need to either update the connection details in easyGen each time you want to export your project or contact your ISP and MySQL host and try and get them to come to some kind of arrangement
[Back to top] -
How do I install MySQL on my computer / PC
To install the MySQL database on your PC you will need to first download
MySQL from http://dev.mysql.com/get/Downloads/MySQL-4.1/mysql-4.1.7-win.zip/from/pick
Then see the install instructions http://dev.mysql.com/doc/mysql/en/Windows_start_command_line.html
You may also find this admin program useful to help you configure and use the
MySQL database. http://dev.mysql.com/get/Downloads/MySQLAdministrationSuite/mysql-administrator-1.0.17-win.msi/from/pick
NOTE: If you want to run PHP or ASP files on your computer you will
need to be using Windows XP PRO, 2000 or NT and have IIS installed.
[Back to top] -
How do I set up MySQL on my internet server
You will need to ask your Internet service provider if they have MySQL installed, if they don't look for a ISP who can offer this service.
Also See http://www.easygen.com/hosting
[Back to top] -
Connecting to a MySQL database
If you are having problems or want more information about connecting to a
MySQL database please see the easyGen user manual or . http://www.easygen.com/help/test_db/
If you are looking for a MySQL online database for yourself see http://www.easygen.com/hosting/
[Back to top]
Payment Options and Currency -
Can I pay In My Local Currency
Our payment system is multi currency and you can instantly see the cost in £UK, $US, $AUD, Yen and Euros on the purchase page, all you need to do is click on the button next to your currency choice.
[Back to top] -
How Safe Is Your Payment Server
Our payment server is 100% safe and is Bank compliant with a 128 bit encryption security certificate, this is by far the safest and most secure method of ordering as no individual will see your card details.
[Back to top]
Installing -
I have downloaded the set up file but easyGen will not install
Before easyGen will install it check to see you have the .NET 1.1 framework installed on your computer. Download this from microsoft.com/ or use the Windows Updater and locate the .NET framework 1.1 in the Windows option after you have Clicked on Scan for updates, please see below:
First Scan for updates

Then select the .NET framework 1.1 in the Windows folder.

[Back to top] -
What are the requirements to run easyGen?
The main requirement is that you have .NET 1.1 installed. Microsoft has created a useful document to ensure your system is capable of running .NET applications:
http://msdn2.microsoft.com/en-us/netframework/aa569264.aspx
[Back to top] -
Why do I need the .NET framework and What is it?
easyGen uses advanced features to create the scripts it outputs, to make the program more efficient it uses the Microsoft .NET framework. Most new computers using the XP operating system will have this already installed, older operating systems may already have it installed if you have selected it from the windows update site. The .NET framework is a Microsoft enhancement that uses new and advanced features for web development.
You can install the framework by running Windows Update
http://windowsupdate.microsoft.com/
[Back to top] -
I have purchased easyGen on CD and am having problems
If you purchased the CD version of easyGen, and are having problems installing and if the CD cover says Version 2.1 or 2.2 then go to our Download Site and install the latest version which is now 2.23. You can still use the serial number on the CD case to register and unlock 2.23
You can also install the Microsoft .NET framework 1.1 from the 2.1/2.2 CD just browse the CD and execute the file "dotnetfx.exe"
For more help on registering see The Training Centre
Also see the FAQ on upgrading
[Back to top]
Access -
The .net Data OLE DB Provider (System.Data.Ole.DB) requires MS Access components (MDAC) version 2.6 or later
This error or similar would come up when you try and connect to a database and means you computer has an old version of Microsoft MDAC.
easyGen requires Microsoft MDAC 2.6 or later to update your version of MDAC free CLICK HERE and download and install the latest version.
[Back to top] -
Data connection error: Cannot start your application. The workgroup information file is missing or opened exclusively by another user.
This error normally occurs when you are trying to connect to an open Access database. Access does not allow more than one concurrent user unless specifically told to. Ensure all copies of Access are closed before doing any database work in easyGen or running your web applications
[Back to top] -
I get the following error when I run my ASP script:
Microsoft JET Database Engine (0x80004005) Operation must use an updateable query.
The most likely cause of this is that the Internet Guest account (IUSER_MACHINE) does not have write permission on the directory containing the .mdb file.
1. Open the file explorer
2. Tools menu
3. Options menu
4. Click the [View] tab
5. Uncheck "Use simple file sharing"
6. Click OK
7. Find the folder in which your MDB file is kept
8. Right-click the folder
9. Select "Sharing and security"
10. Click the [Security] tab
11. Click the Add button
12. Click the Advanced button
13. Click the Find Now button
14. Select the IUSER_{COMPUTER NAME} user and click OK
15. In the checkboxes at the bottom of the form, give this user Full Control
[Back to top] -
How do I set up an Access database
See Set Up your Data connection
[Back to top]
Registering -
I purchased easyGen on CD (boxed) and am having problems
If you purchased the CD version of easyGen, you may need to install Service Pack 2
If you are experiencing any problems, in registering or opening projects, or starting to use easyGen for the first time. Also if you are on a network or are unable to download any updates install Service Pack 2
Also make sure you are connected to the internet and then make sure any firewall software you have installed allows easyGen access.
[Back to top] -
when I try to register my copy it says there is no internet connection
You must make sure you have a open internet connection before you start
easyGen. Also make sure any firewall you have allows easyGen access to the internet
[Back to top] -
When I click the Register button nothing happens!
The problem is with your Internet Explorer settings. The easiest way to resolve this issue is to visit the link below:
http://www.easygen.com/formtest/?testCode=Y35MX45776
Click the [Test] button, when Internet Explorer informs you of the form submission, check the box to always allow form submissions and OK the submission.
Then load easyGen and try registering again.
[Back to top] -
How do I register my copy of easyGen
First you need to purchase a license from http://www.easygen.com/purchase/
and you will be issued with a product serial/license number (if you have purchased the CD the serial/license number is on the
back of the CD case.
To register and unlock your copy of easyGen first make sure you have an open
Internet connection, then open easyGen, on the start page click on Register
easyGen And fill in the online form,
entering your License/serial number in to the 3 box's at the top of the page.
When you have done this your copy of easyGen will ask you if you want to
update your copy, click yes and easyGen will download and install all the new
updates. Make sure your copy of easyGen closes before downloading the updates.
If your computer fails to download all the updates you can run Check for Updates
found in the Help menu. Make sure you keep running this until it says there are
no more updates.
[Back to top] -
I can't see the start page
This typically happens with CD copies. You can either download the latest copy from our web site or follow these simple instructions. Close down your copy of easyGen.
1. Open the Run box found in the Start Menu.
2. Type regsvr32 mshtml then click on OK
you should now get a confirmation message. When you restart easyGen you should now see the start page and be able to register your copy.
[Back to top] -
Why do I need to register easyGen
Unregistered copies of easyGen will not export projects. You can export the evalution page so you can test easyGen and see how it works but this facility stops after 14 days. The free downloads are full working versions except for the export function, when you register your copy the export function is unlocked. So you can build projects within easyGen but will not be able to create the scripts (web pages) or databases until you purchase a license and register your copy.
[Back to top]
Connecting to a database -
How Do I Connect To My Database
Please see http://www.easygen.com/help/test_db/
[Back to top] -
The database connection wizard asks me for "server" what does this mean
Your database will be hosted on a server, this server will have a name or a IP address which identifies it over the Internet. It is it's address so your applications know where to find your database.
For instance our test server is called ns1.symshop.com and has a IP address of
213.129.69.61 so you could enter either of these to connect to our server.
Ask you hosting company for either the name of the server or the IP address of the server your database is hosted on.
If your database is hosted on your own pc you would enter localhost
for MySQL and (local) for SQL Server
[Back to top] -
Connecting to a MySQL database on My PC
Firstly, to connect to a local MySQL database you must be running one of the following operating systems with IIS installed
- Windows XP PRO (will not work with Windows XP Home Edition)
Usually your server will be called "localhost" and have a IP address of 127.0.0.1 however on some set-ups this may not work so you will need to address the computer by it's name or it's allocated IP address. (see the system link in windows control panel - full computer name). To find out the allocated IP address open a dos prompt and type ping computername, so if your computer is called oemcomputer type ping oemcomputer this will return a IP address something like 198.168.0.1 Whatever is returned is your computers IP address.
Where easyGen asks you for the server where your MySQL is first try localhost if that fails try your computer name and lastly the IP returned from a ping. If non of the above work the chances are you have not got your system configured correctly.
[Back to top]
Upgrading easyGen -
The updater fails to download updates or just hangs
Please download the latest updater
here
Extract the contents of the zip file to your easyGen directory (this is normally c:\Program Files\Symbiant\easyGen 2.3)
Please note this updater is for easyGen 2.3 only, DO NOT use it with a different version of easyGen.
[Back to top] -
How do I upgrade to the latest version of easyGen or re-install easyGen
If possible first un-register your license (From the Help menu click on About
easyGen then click on Un-register) if you have not yet registered you do not need to do this.
Download the latest version of easyGen from the download URL http://www.easygen.com/download.
Then remove your current version via windows add/remove programs Windows Start Menu > Control panel > Add and Remove Programs
Now you can install the latest version of easyGen
To keep your copy of easyGen up to date please use the "Check for
Updates" link found in the Help Menu.
Help > Check For Updates.
[Back to top] -
The updater finds updates but they don't install!
If the update fails it is often down to network or firewall settings. You must ensure that the updater has full internet access and file system privileges.
If you continue to have problems with the updater please remove your current version of easygen and install the latest version, see How do I upgrade easyGen or re-install it above
[Back to top] -
The updater has given an error
If the updater fails on a file and continues to fail on the same file you will need to clear the downloaded files so the updater can start again. This is a simple task see the video, Click Here
[Back to top] -
What happens if I find a bug
easyGen has been thoroughly tested but changes to the Microsoft operating system or .NET may cause new errors, we are constantly checking for potential problems and in part rely on our users to inform us of problems which can be reported online via the easyTrack link from the start page. We then solve the issue and create a patch which is automatically installed by registered copies of easyGen. For this function to work correctly it is important that your computer is connected to the internet when you open easyGen and click on the check for updates option in the help menu.
[Back to top]
using web pages and Databases on the Internet -
How do I use PHP or ASP pages
PHP and ASP pages are like any other web pages except they are scripts and
create the page you see dynamically when your browser visits the web site. To
view and run ASP or PHP web pages your web site needs to be able to run these
pages. Most web site will run either ASP or PHP and you can read more about
these languages HERE
If you you haven't got a website we can provide you with a PHP website and an
online MySQL database see HERE
for more.
[Back to top] -
What is an online database and how to I get one
An online database is exactly how it sounds, it's a database that resides on
a web server and is connected to the Internet. These databases link in to your
web pages so you can store information and retrieve it. Many websites now have
the whole of there content stored in a database, you can see examples of these
on our Resources
page There are several different types of databases you can use online see HERE
for more information about Databases.
If you you haven't got a website we can provide you with a PHP website and an
online MySQL database see HERE
for more.
[Back to top]
Using easyGen -
Does easyGen update my Database?
Yes, if you add a data entry page to your project that has fields which are not in your database, easyGen will add those fields to your database. Please see http://www.easygen.com/help/DB/build_DB.html
[Back to top] -
If I add a new field to a page that is not in the database, will easygen update that?
Yes, easyGen will keep your database up to date with new fields added to a data entry page, please see http://www.easygen.com/help/DB/build_DB.html
[Back to top] -
How do I connect to my database?
Please see http://www.easygen.com/help/test_db/
[Back to top] -
Do I need a database to use easyGen?
No, sometimes people just want to add cookies to a web site or pass data between pages see http://www.easygen.com/resources/code/form1.php
[Back to top] -
Can you import HTML pages in to easyGen and modify them?
Yes, you can import your current HTML files and then add dynamic functions with easyGen, this included database activity such as allowing users to enter information to be databased or view information in the database.
[Back to top] -
How big can my project be?
Because easyGen is so powerful the project size will be restricted to your computers abilities, how much disk space you have, how much database space you have and how powerful your machine or server is.
[Back to top] -
How do I start a new project or change a project settings
To learn how to start a new project, open a project or change project settings see http://www.easygen.com/resources/project_start/ from here you can also learn about data sources and using the page wizards
[Back to top] -
I don't have a database, can I still use easyGen
Yes, easyGen comes with a blank Access database that you can use to create your project. See http://www.easygen.com/help/Access_Database/
[Back to top] -
I don't have a database set up yet, can I still test easyGen
Yes, easyGen comes with a blank Access database that you can use to create your project. See http://www.easygen.com/help/Access_Database/ or you can try our MySQL test database, see http://www.easygen.com/help/test_db/
[Back to top]
Programming Languages ASP and PHP -
About ASP and PHP
Programming Languages ASP and PHP
What’s the difference between ASP and PHP? Well, besides the obvious which
is they are two different languages, the main difference is, it depends on what
type of server you are going to host your website on. If you are being hosted on
a UNIX server then you want to use PHP, if your webserver is Windows based (NT
server) use ASP. Your hosting company will tell you which language you should
use.
People building applications, which will be run on a PC or home network, will
again choose ASP as the chances are it will be a Windows operating system you
are using.
PHP is also the newer of the two languages and many programmers now prefer
it, for many different reasons. Because we only run UNIX servers all our
websites use PHP and MySQL databases, including all the easyGen ones. So when
you purchase your easyGen and your license is issued and emailed to you, that’s
PHP. But it should also be said that it could also be done in ASP.
At the end of the day it comes down to personal preference and the type of
server you’re being hosted on. Because NT servers have a reputation for being
a little temperamental and always needing a reboot many people prefer to be
hosted on UNIX servers as they are more reliable and have a higher up time rate.
It is for this reason we only host on UNIX servers
[Back to top] -
How do I get a website that will run ASP or PHP
There are many hosting companies on the internet, and all offer various
deals. Some are more reliable than others and some of the cheaper ones offer a
reduced quality service due to the large volume of sites they will load on to
one server. This can cause problems with connecting and down time.
We put a maximum of 100 sites on our servers, thus ensuring fast connections
and reliability. We also only use UNIX servers as they are more robust than NT.
So if you are looking for a PHP and MySQL site we can help you, see http://www.easygen.com/hosting/
for more details.
[Back to top] -
Can I run ASP and PHP on my PC
If you have Windows XP pro, Windows 2000 or windows NT and have IIS running
(see your operating system help files) then yes you can run ASP and PHP web
pages on your PC. For PHP you will need to install the PHP environment, see the
easyGen user manual,
ASP runs as standard on the above operating systems if you have installed IIS
from the O/S set up disk
[Back to top]
General -
My server dosn't support ASP/PHP can I still use easyGen?
Yes you can -
easyGen ships with ASP and PHP as standard so works on all types of servers. Some free web hosting companies may not allow web scripts but this is unusual ask your host which option to use
[Back to top] -
Lost layout of easyGen, can't find action builder, properties inspector, project explorer. Reset easyGen layout
If you have closed one of the side windows and would like it back go to View from the main menu and select the item. If this fails to work then you will need to reset the layout, to do this follow the below instructions
Using Windows Explorer you need to find a folder called "IsolatedStorage" which will probably be at this path
C:\Documents and Settings\{user name}\Local Settings\Application Data\IsolatedStorage
and then delete all the contents of that folder so it is empty, NOTE do not delete the folder "IsolatedStorage" just it's contents..
This will reset easyGens windows layout
If you can not see the Local Settings folder you will need to change your
settings in Windows Explorer to show hidden files, to do this from the main menu
in explorer. Tools > Folder Options then choose the View tab
and check the radio button for Show hidden files and folders
[Back to top]
User Manual -
Is there a user manual for easyGen
Yes, to download the user manual Click
Here
[Back to top] -
Is there any training for easyGen
Yes, see our Training Centre
[Back to top]
License issues, licensing and moving your license -
What does the easyGen user license allow ?
each easyGen license allows the software to be used on one computer at a time.
You can however create as many web sites or web applications as you wish and of any size. This can also be for third parties and they are all royalty free.
So web developers are free to use easyGen at no further cost other than the purchase of just 1 standard license
[Back to top] -
What happens if I have 2 or more computers
You can either purchase a license for each machine or un-register a copy (Help > About easyGen > Un-Register) and register the copy on the other computer. You can register and un-register as many times as you like. But you will not be able to have 2 copies registered with the same license at the same time.
So if you have a home PC and work PC and forget to unregister one of them, you will not be able to register and use the other copy.
[Back to top] -
What do I do if I need to format or change my hard drive or change, upgrade motherboard or components or re-install windows
before you format your hard drive or make any hardware upgrade to your PC or re-install windows you must un-register your copy of easyGen first. (Help > About easyGen > Un-Register). Then after you re-install your software you can re-register your copy.
[Back to top] -
What do I do if I get a new computer?
Just un-register your copy (Help > About easyGen > Un-Register) and re-install easygen on your new coputer an then re-register
[Back to top] -
Un-registering my license
The easyGen license is fixed to the computer your register it on. This is an unfortunate precaution we need to take to avoid pirating of the software. If you are behind a Firewall and or Proxy server, you will need to give access to easyGen to allow it to un-register. If you can not allow access we advise you do not install unless you are prepared to lose that license. (Firewalls and Proxy servers are usually on corporate networks and not home PCs but many home PCs now have software firewalls)
You will also need access to the Internet to register and un-register.
To un-register your license, open easyGen and from the Help menu item click on About easyGen and then Un-register in the about box (Help > About easyGen > Un-Register)
.
To see the training video on un-registering go to http://www.easygen.com/Training_Centre/un-register.htm
[Back to top] -
My License has become invalid
There are several reason why you license may have become invalid see the list below to find the solution.
If you have not upgraded your computer or got your license on another PC then first try to re-register. You can always re-register on the last PC your computer was registered on providing you have not upgraded that PC.
Have you upgraded your PC or moved it from another PC without first un-registering ?
As our FAQ, Training videos and the email you were sent when you registered clearly explains. You need to Un-register the easyGen license before you do this. You will now need to release your license see ( What Happens if I fail to un-register my license and need it re-setting) or install easygen on the last PC it was registered on, register and then un-register the license.
[Back to top] -
What Happens if I fail to un-register my license and need it re-setting
If for any reason you fail to un-register your easyGen license and need to re-install it on your PC after an upgrade of any kind you will need to have your license reset. The free service has no guaranteed service time and no correspondence will be entered in to as to when a license will be reset.
Or you can use our EXPRESS service with a guaranteed reset in 5 minutes. For the express service we charge £19.99. To use the EXPRESS reset service go to
http://www.easygen.com/release/
For the free service make your request by emailing egenreset@symbiant.co.uk with the subject header "free reset" also include your license code, your name and address.
[Back to top] -
Do you offer licensing deals for multi-users
Yes, you can purchase multi user licenses for easyGen, for prices see http://www.easygen.com/purchase/mlicense.php
[Back to top] -
Can I transfer my license to another person or company?
No, ownership of the easyGen user license is non transferable.
[Back to top]
error 12014 -
I keep getting error 12014 when trying to download the easygen updates
Your updater is out of date, you will need to download and install the latest updater from
here
Extract the contents of the zip file to your easyGen directory (this is normally c:Program Files Symbiant easyGen 2.3 )
Please note this updater is for easyGen 2.3 only, DO NOT use it with a different version of easyGen.
[Back to top]
Plug-ins -
How do I get the plug-in
To purchase a plug in go to www.easygen.com/plugins when you purchase the download link is displayed at the end of the sale on the thank you page.
If you have purchased a plug-in and lost the link to download it or didn't see it you can have the link emailed to you by entering the email address you used when you purchased the plug-in at http://www.easygen.com/plugins/reminder
[Back to top] -
The Plug-in Gives an error or won't install
You need to be using the latest version of easyGen and the latest plug-ins, if you get an error installing a plug-in the chances are it's due to version differences. Make sure you version of easyGen is 2.3 or greater (also see upgrading) to check your version number click on Help then about easyGen.
Then install the latest plug-ins. To get up to date plug-ins go to http://www.easygen.com/plugins/reminder
[Back to top]
Trouble Shooting -
Any Problem
If you experience any problem with easyGen first make sure your copy of easyGen is the latest version (currently 2.4) and is up to date as we
immediately put an update online whenever a problem is identified.
(click
here to upgrade)
Your may also need to update your windows software as the problem could be
something to do with a Microsoft component. To Run windows update see Installing
[Back to top] -
If you purchased easyGen on CD or a boxed copy
If you purchased the CD version of easyGen, and are having problems installing and if the CD cover says Version 2.1 then go to our Download Site and install the latest version which is now 2.4 You can still use the serial number on the CD case to register and unlock 2.4.
If you have already registered your 2.1 version you need to upgrade see the upgrade page
You can also install the Microsoft .NET framework 1.1 from the 2.1 CD just browse the CD and execute the file "dotnetfx.exe"
For more help on registering see The Training Centre
[Back to top] -
The automatic updater has stalled or will not work
If the "check for updates" will not work make sure your firewall allows access to the easygen updater
Also make sure you have the latest download of easyGen installed current version is 2.4
[Back to top] -
The links to existing projects and creating new projects on the start page don't work since I upgraded to IE 7.
This is a bug in the IE7 internal HTML handling that no longer recognises page jumps as valid links. Unfortunately it appears that this "new functionality" is here to stay. If you are an IE7 user please download the easyGen patch here.
To install this patch, simply extract the contents of the zip file to your easyGen installation directory (it will replace the existing easyGen2.exe file).
Please make sure you are logged into Windows with full administrational privileges before attempting to install this patch.
[Back to top] -
Can not register easygen or access webpages via easyGen
The most common reason for not being able to register is your comuter is either not connected to the internet or a firewall is blocking easyGen
First make sure you are connected to the internet and then make sure any firewall software you have installed allows easyGen access.
[Back to top] -
There is no start page or the start page is blank
This problem only occurs on easyGen 2.1 so please upgrade to the latest version (click
here to upgrade)
[Back to top] -
When I try to open a project or new project I get about:blank#xxxxxxxxxx
This only occurs with version 2.1 so please upgrade to the latest version (click
here to upgrade)
[Back to top] -
I can not open a project or see pages in a project
Your Project Explorer window has probably become lost or hidden
Click on Reset Layout found under the Window Menu.
This will reset the layout so you can see the project explorer window
[Back to top] -
I get a WMI error each time I start easyGen (XP users only)!
Download the latest version of easyGen to resolve this
[Back to top] -
Whenever I click a link on the start page I get a message saying I am not connected to the internet!
Make sure you're connected to the internet when you start easyGen.
If you are connected to the internet then first ensure that if you have a software firewall you have given easyGen "allow" permissions or if behind a LAN proxy server, enter the details for this in the easyGen options screen (Tools > Options, and click the LAN button), you will need to restart easyGen for these changes to take effect.
If non of the above applies then open Internet Explorer (IE) and under the Tools menu select Internet Options and make sure the settings are correct in Connections. Sometimes just opening IE will solve this problem.
[Back to top] -
My layout has changed or I have lost some windows
Just click on Reset Layout under the Window menu
[Back to top] -
I can not connect to a database
If you are trying to connect to a server based database make sure you are
connected to the internet and you have the correct privileges set on your
database and username. Try our demo database and see if you get a problem
there. See databases
for more information and help
[Back to top] -
How do I make a database
Please see http://www.easygen.com/faq/index.php?p=default&cat=1
for questions on databases
[Back to top] -
Performance counters not enabled
Some users may get an error message saying performance counters not enabled. This is an issue with microsoft .NET and is something that should really be resolved by contacting Microsoft. However, from experience their support is next to useless on this issue and they appear to know little about it, even though it's a MS issue. SO we have put up this to help users but must stress you do this at your own risk. If it goes wrong, in any way we will not be held responsible.
Open up the Registry Editor by going to the start menu, selecting Run..., then type regedit.exe, and then click the OK button. Browse to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesPerfProcPerformance. If the category has been disabled you will see a value "Disable Performance Counter" and to enable this category just remove this value.
Please remember you do the above at your own risk, if you are unsure about doing this or not willing to accept liability if it goes wrong contact Microsoft support and take it up with them.
[Back to top]
Student and Teachers - education licenses -
Do you offer special prices for students and teachers
Yes, if you are a student or teacher and want to use easyGen for non commercial activity you can purchase from
http://www.easygen.com/education/
[Back to top]
Symbiant easyGen v2
|
|
|
|